Privacy policy


Please find below the information relating to the protection of personal data of customers of VITKAC, an on-line store that operates as a website at and as a mobile app.



WOLW-POL, a limited liability company in Warsaw, Poland
Address: 01-401 Warszawa, ul. Górczewska 53
The District Court in Warsaw, XII Commercial Department of National Court Register, Register for Entrepreneurs, holds the registration documents of the company under the number: KRS 0000205145.
Tax identification number of the company is NIP 5210125041 and the share capital is PLN 30,931,200.00.



Inspektor Ochrony Danych
01-401 Warsaw, Poland
ul. Górczewska 53



Data is provided to the Controller by the users of VITKAC when registering for the account, when completing the loyalty card, as well as in course of conclusion and performance of contracts for the sale of goods which are offered at VITKAC.



A. Processing is necessary for the performance of a contract.

This includes:

- provision of electronic services by VITKAC;

- establishment and operation of the client account with VITKAC, placement and processing of orders for the goods through the account;

- enforcement of rights arising from the contract of sale, for example the right to cancel the contract or to file a complaint as regards acquired goods;

- handling the matters communicated to the contact address of the store;

- staying in touch as regards processing of orders.

B. Processing is necessary for compliance with legal obligations imposed on the Controller in the area of accounting and tax.

C. The data is also processed for the purpose of legitimate interests, such as:

- monitoring the performance of the VITKAC store and its use by the customers;

- matching advertising to your previously viewed content;

- marketing, including direct marketing of own services or goods offered by VITKAC or third parties;

- marketing contact, to the extent and in the manner consistent with relevant provisions of law;

- payment and settlement services;

- ensuring technological and organizational safety of the VITKAC store, its clients and third parties;

- enforcement of VITKAC terms and conditions;

- prevention of fraud;

- analysis of store operations for improving the quality of services to customers;

- competitions, promotional and loyalty programs;

- enforcement of claims before courts, arbitration panels and law enforcement;

- development and analysis of statistics for the VITKAC store;

- documentation and storing of material relating to compliance to legal obligations by the Controller.

D. With your consent, we process personal data in order to:

- use cookies and collect data from websites and mobile applications;

- operate the loyalty program;

- customize the offers and services to your previous activity.



Consent can be withdrawn at any time.



Provision of personal data is not mandatory but in the case of certain data (name, sex, e-mail address, password) may be necessary to conclude the contract for the provision of electronic services and to use the services, in particular to create an account at VITKAC. Provision of certain data may be required for legal reasons, e.g. for production of an invoice.



The data subject is entitled to request from the controller access to and rectification or erasure of personal data or restriction of processing concerning the data subject, or to object to processing, as well as to the right to data portability.

As regards the processing of personal data, you have the right to lodge a complaint with the supervisory authority:


Generalny Inspektor Ochrony Danych Osobowych

ul. Stawki 2
00-193 Warsaw, Poland



We share your data with individuals and organizations that provide services to the Controller in order to operate the store. They fall within the following categories of entities:

- providers of information technology services,

- providers of payment and settlement services,

- providers of legal services and advisors,

- providers of anti-fraud services,

- providers of postal and courier services,

- providers of marketing services.



We store data for the period of the contract for your use of electronic services with VITKAC.

We also store data after the end of the contract period, for the following aims:

- recovery of claims resulting from the contract above or from contracts relating to purchase of goods or services by customers of VITKAC;

- compliance with legal obligations, e.g. tax;

- combat fraud or abuse to the detriment of VITKAC, customers and third parties;

- statistics and archival documentation.

We store data for the period that is required for the protection of Controller’s legal interest, at least for the period of limitation for any claims to which the data is relevant.

We store personal data for marketing purposes for the duration of the electronic services contract or to the moment of objection.



We transfer your personal data to countries outside the EEA (European Economic Area) which the European Commission has recognized as providing adequate level of protection.



Controller processes your personal data in manner of automated decision-making, including profiling. Such processing will not produce legal effect or affect you in a similar manner.



A cookie is a small piece of data sent from a website and stored on your device by the Internet browser. Cookies enable web servers to identify the device on which they are stored for the period of validity or registration of the cookie.

Visiting the on-line store VITKAC can result in cookies being saved on your device, and VITKAC displays information about its use of cookies. By continuing to browse the VITKAC store, you express consent to the use of cookies stored by VITKAC at your device.

You can decide if your device accepts cookies by managing your browser settings. In particular, you can always revoke your consent for cookies and disable or limit cookies in the settings of the browser. You can also delete all or some cookies that have been stored during previous sessions.

Depending on the settings of your browser, cookies can be stored on your device. Such cookies can be put to various tasks:

- Collection of statistics as regards traffic at the VITKAC store;

- Adoption of the VITKAC store to your display preferences (e.g. resolution of the screen) and other system settings of your device;

- Collection of data and use of cookies by VITKAC for personalization of advertising and measurement;

- Collection of data and use of cookies by the partners of VITKAC for personalization of advertising and measurement;

- Management of your account with VITKAC as regards registration, access and use of the account, and operation of your shopping cart;

- Security, e.g. you can be asked to re-log to your account after a certain period of inactivity;

- Assistance in prevention and combat of fraud.

VITKAC utilizes outside applications, such as Twitter and Facebook that can identify you and allow to share content from VITKAC or inform about the content that you have been browsing.

In addition to cookies, VITKAC employs other identifiers: web beacons and tags.