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How to shop

Orders and Shipping

  • After your purchase has been made you will receive a confirmation e-mail. This does not mean that your order has been accepted. Your order will be accepted and dispatched once your credit card and address details have been verified.

  • Vitkac.com is happy to accept cancellations, for any reason, up to the moment your order has been processed by the boutique. After that, you cannot cancel your order, but you may return it. For instructions on how to do this, please refer to our cancellations page.

  • You will be charged when your order has been processed and you have received confirmation e-mail.

  • You will have a price quote below your basket – this will be adjusted once you choose your delivery address.

  • Taxes and duties are calculated according to your shipping destination. To ensure that the most accurate pricing, taxes and delivery costs are displayed, please choose your delivery address at checkout. The total at the checkout page will then show you a breakdown of the costs.

  • You will receive regular e-mail updates on the delivery status of your order. You can also check the status of order on choosen courier's website or Vitkac.com. Link to track your order you'll receive in an e-mail.

  • We offer an unrivalled range of designer products, which means that the quantities of each piece are very limited. We keep our website stock synchronised with the boutiques so if an item is available online it should be in stock at the store. However, if an item is sold in store and online simultaneously, our stock information may be temporarily inaccurate.

  • Full list of countries where we currently ship to you can find at www.vitkac.com/en/country

  • We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination. Do not hesitate to contact our customer services team if you have any more queries.

  • Once your payment details have been verified and approved, we will ship your order with the service you have selected. Please refer to our shipping section for more information.

Returns and Refunds

  • You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

    Vitkac.com offers a free collection service to all customers. To use this service, you will need to book a returns pick-up within five days of receiving your order.

  • 1. Order with shippment

    If you are a registered user, please use the “order” tab in “my account” section. Select the appropriate order and select the products you want to return. Then follow the instructions. If you are not a registered user, you will find a link to the page where you can make a return in the e-mail that informed you that the order was delivered. Finally, remember to save and print the return form and attach it to you return. The form can also be downloaded by clicking on this link.

    2. Order with pesonal collection

    Return is only possible directly to the store indicated as pickup location - in person or by courier. In this case, shipping costs borne by you.

     

  • It is up to the bank how soon your refund will be processed. It can take up to 14 days.

  • Your refund will be issued to the original credit card used to place the order. Shipping costs are not refunded.
All sales taxes are included in your refund if your order has been sent to a destination within the EU. Outside the EU, customs duties and sales taxes are non-refundable. You may be able to recover these costs by contacting your local customs bureau directly.

  • It is up to the bank how soon your refund will be processed. It can take up to 14 days.

  • We do not offer exchanges. Please return your order and place a new one.

Need more information?

Contact us!

E-mail:

customerservice@vitkac.com

Customer service:

+48 22 310 72 11

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